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Others experience the BSOD when plugging into a USB 2.0 port. Some people experience the issue when plugging their Kindle into a USB 3.0 port. Is the bsod showing up when you connect a kindle paperwhite? Since then, Windows 10 users with a variety of PCs have been reporting the BSOD problem to different degrees. It sounds like Windows is trying to mount the filesystem on the Kindle as a removable storage device and getting completely confused.Ĭomplaints of the issue have been showing up in a Microsoft Community forum thread since at least August 8th.
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The crash kicks off in the storage partition driver partmgr.sys, with a bugcheck code 0x7E (SYSTEM_THREAD_EXCEPTION_NOT_HANDLED) and cause code 0xC0000005 (STATUS_ACCESS_VIOLATION) – in other words, a kernel-level thread in the driver touched memory it shouldn't have, and blew away the environment.
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Now reports are coming in that plugging a Kindle Paperweight into a USB port on a Windows 10 PC with the Anniversary Update leads to the dreaded Blue Screen of Death (BSOD).Ĭhris Williams of The Register explains what it looks like is happening according to support forums: So far there have been issues with Windows freezing and webcams not working. And according to The Register, it looks like another one is emerging now with Amazon Kindle Paperwhite owners. There's a much more detailed explanation in the old Quick Tip 642141.The Windows 10 Anniversary Update has had a few problems since rolling out earlier this month.
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The new support article, QT 653764, has an abbreviated description of how to run an SDE recovery to get clobbered machines back working. If the two turn out to be related, it raises the question of why Dell didn't see - and warn about - the problem the minute this month's Black Tuesday patches hit the ether. While we haven't heard anything from Dell about the details of the current problem, QT 653764, it sounds very similar to the older problem, QT 642141. Common and user key encryption are intended for sensitive user data because they require a user password in order to unlock encryption keys. The SDE policy's intent is to prevent alteration or offline attacks on the operating system by an attacker.
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System Data Encryption must be able to open its key while the operating system is booting, without intervention of a password by the user. At this point, the OS cannot load the registry and allow Windows to load properly. The update alters the Windows operating system environment in a way that triggers the built-in OS attack prevention. Dell had to change and re-release DDP-E to fix the problem.ĭell describes the earlier KB 2506143/QT 642141 problem this way: Dell describes the problem in Quick Tip 642141.
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The whole situation is reminiscent of a similar problem with KB 2506143, a Windows Management Framework 3.0 Black Tuesday patch from January of this year, which similarly locked up and kept DDP-E users out of their machines. We know that at least one Black Tuesday patch triggers the freeze, and it's likely that more than one has to be applied at the same time - but we don't know which patches or in what order. That was Thursday, this is Monday, and Dell hasn't yet confirmed the hypothesis. Dell is working on confirming this hypothesis." Dell has heard - as have I - that "applying the patches individually instead of in a group causes the anti-tampering protections to not be tripped. There's a fix, but it's complex.ĭell says the problem occurs on Windows 7 and 8 PCs with CMG or DDP-E, either Enterprise or Personal Edition.
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Although Dell posted information identifying the problem late Thursday in Quick Tip 653764, there's still no word on precisely which Black Tuesday patches trigger the anti-tampering lockout. It appears as if installing a group of patches in this month's Black Tuesday crop causes BSODs on PCs encrypted with Dell Data Protection-Encryption or forces CMGShield-protected PCs into a lockup, with a black recovery screen.